How can I contact the hotel with questions or special requests?

Phone / WhatsApp: +52 (983) 127 7333 (Business hours: 7:00 AM to 11:00 PM) / Email: reception@agamhotel.com.

What are the benefits of booking directly on the official website?

By booking directly with us, you can enjoy several exclusive benefits: the best rate guaranteed, priority in being assigned a room suited to your needs or preferences, greater flexibility to change dates, as well as perks like a free late check-out (subject to availability) and access to special promotions not found on other platforms. In short, booking on our website ensures you the best conditions and preferential treatment upon arrival.

What time are check-in and check-out?

Check-in begins at 2:00 PM and check-out must be completed before 11:00 AM on the day of departure. This ensures our staff has enough time to prepare the room for the next guests.

Can children stay at the hotel?

No. Agam Hotel Boutique is an Adults-Only hotel (18+), meaning only guests aged 18 and older may stay. We do not offer extra beds or cribs for children, and minors under 18 are not permitted on the property. This policy ensures a calm, sophisticated atmosphere ideal for adults and couples.

Are pets allowed at the hotel?

No, we’re sorry. Pets are not allowed. To ensure comfort and hygiene, the hotel does not admit companion animals. Exceptions are made only for guide or service dogs, in accordance with applicable regulations and with valid, current certification, but we ask that you consult with us in advance.

Is the front desk open 24 hours?

Yes, our front desk operates 24 hours a day. However, please note that between 11:00 PM and 7:00 AM, only our security team is on duty, and they can only assist with basic inquiries and support.

What do I need for check-in?

To check in, we will need an official photo ID (national ID or passport) for all guests.

Can I store my luggage if I arrive before check-in or leave after check-out?

Of course. We offer a completely free luggage storage service at the front desk. Whether you arrive before 2:00 PM or your departure is scheduled after 11:00 AM, you can leave your luggage with us safely and explore the surroundings comfortably from your first to your last minute.

Does the hotel have parking?

We do not have a parking lot, but there are free public parking options near the hotel. Agam Hotel Boutique is located in a residential-tourist area where it is possible to park on the adjacent streets at no cost, subject to availability. During high season, street parking can be somewhat busy, but spaces are usually available within a short walk. If you arrive by rental car, you can pull up to the hotel entrance to unload your luggage, and our staff can then direct you to the best areas to park.

Note: The hotel is not responsible for vehicles parked on public streets; we recommend not leaving valuables visible inside the car.

What is breakfast like and what are the service hours?

Breakfast is à la carte, American-style. The usual breakfast hours are 8:00 AM to 10:00 AM daily.

Does the hotel have a restaurant for lunch or dinner?

No, we do not currently offer this service. However, we are planning to implement this along with room service in the near future.

Do you have direct access to the lagoon?

No, however, our sister hotel The YAK Lake House offers free access to its beach club at no additional cost to Agam Hotel Boutique guests, and it is just a 5-minute walk from the hotel. Guests can also use its facilities and enjoy its activities and events (some events are subject to availability and have an additional cost).

Do you have an iron and hair dryer available in the rooms?

No, but we do have them at the front desk, and we’re happy to provide them at no additional cost.

How often are rooms cleaned?

Housekeeping is done daily in the early hours of the day, between 9:00 AM and 1:00 PM, so that when you return from your day of sightseeing you’ll find your room in perfect condition. If at any time you’d prefer that we not enter to clean in order to respect your rest, simply place the “Do Not Disturb” sign outside your door.

Does the hotel have an elevator?

No. However, if you need assistance loading or unloading luggage, our front desk staff will be happy to help. Likewise, prior to your arrival, you can let us know through any channel so we can assign you a ground-floor room for your greater comfort.

Does the hotel have WiFi service?

Yes, we offer complimentary internet access. There is excellent signal both in the rooms and in the common areas.

What payment methods do you accept, and is a credit card required to book?

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as cash payments. To guarantee a reservation, a valid credit card must be provided at the time of booking, and a security deposit equal to 50% of the total stay will be requested to confirm the reservation.

Does the reservation price include taxes and fees?

Our rates include the corresponding taxes (VAT and lodging tax) and the Sanitation Fee is also included. All of these are set by municipal and state authorities.

Is it possible to modify or cancel a reservation?

Yes, most rates allow cancellation or modification of the reservation up to 48 hours before the check-in date. If you booked a Non-Refundable rate, please contact the hotel and we will try to find an alternative solution.

Is smoking allowed at the hotel?

Under Mexican federal law and our internal policies, the hotel maintains a no-smoking policy in indoor areas for comfort and safety reasons. Smoking is not permitted inside rooms or in hallways, the restaurant, the lobby, or other indoor areas. However, smoking is allowed in outdoor areas, such as designated areas outside, provided consideration is given to not disturbing other guests.

We kindly ask smoking guests to use these outdoor areas and to avoid throwing cigarette butts on the ground or in green areas. Thank you for your understanding and cooperation.

Can I bring food and beverages into the hotel?

Yes, you may bring food and beverages into your room; however, consumption is not permitted in common areas such as the pool, green areas, or lounge areas.

Can I invite people who are not registered guests to my room?

No, for the safety and privacy of our guests, access to rooms is not permitted for anyone not registered at the hotel. However, your visitors are welcome to stay and use the common area facilities, such as the pool, green areas, and restaurant, together with you.

Does the hotel offer airport transfer service or transfers to other destinations?

We do not have our own hotel transportation, but we can arrange transfers upon request. If you would like a private transfer to or from the airport or any other destination, we can book one for you with partner companies. This service has a cost. Simply provide us with your details in advance. Our front desk/concierge staff will be happy to assist with any transportation needs during your stay.

Does the hotel offer tours or activities?

We do not organize our own tours, but we do facilitate booking excursions and activities with third parties. At the front desk, you’ll find information about excursions to iconic Bacalar destinations. We work with local agencies to offer our guests these services. Let us know what you’d like to do and we’ll help you plan it, so you can make the most of your time without worrying about logistics.

Does the hotel offer massage services or wellness-related activities?

Yes, the hotel offers massage services, facials, yoga classes, and more. For more information, please contact us directly.